T&C New

TERMS & CONDITIONS

Discount Codes & Promotions

Discount codes are promotional offers that provide customers with a specified discount on eligible purchases. These codes must be entered at checkout to apply the discount. Each discount code is subject to specific terms, including but not limited to expiration dates, applicable products, and minimum order values.

Discount codes cannot be combined with other promotional codes, discounts, or offers unless explicitly stated. Some discount codes may only be valid for one-time use per customer or per transaction.

We reserve the right to modify or cancel any discount code at any time without prior notice. Any misuse of discount codes, including but not limited to unauthorised sharing, duplication, or fraudulent use, may result in order cancellation and/or account suspension.

We retain the right to determine the validity of discount codes and their application to orders. Any disputes regarding discount codes will be resolved at our sole discretion.

Competition Terms & Conditions

Jasper’s Tasty Treats may run competitions and promotional giveaways from time to time via our social media channels.

Promoter

This competition is promoted by Jasper’s Tasty Treats (the “Promoter”), trading from MK4, Indoor Market, Darlington. This competition is in no way sponsored, endorsed, or administered by, or associated with, Facebook or Instagram.

Eligibility

2.1. The competition is open to residents of the United Kingdom aged 18 or over, except anyone directly involved in organising or administering the competition.

2.2. Participants must have a valid Facebook or Instagram account (where applicable) and comply with the platform’s terms of use.

Competition Period

3.1. The competition opens when the competition is announced on our social pages and ends as specified on the relevant post. Entries submitted outside this period will not be considered.

How to Enter

4.1. To enter, participants must follow the instructions on the competition post.

4.2. Only one entry per person is permitted unless otherwise stated. Multiple entries from the same person using different accounts will be disqualified.

Winner Selection and Notification

5.1. The winner will be selected as described on the competition post (for example, at random from eligible entries or based on criteria stated on the post).

5.2. The winner will be notified via direct message on the platform they entered (or by another method stated on the post) within 7 days of the closing date. If the winner does not respond within 7 days, the Promoter reserves the right to select an alternative winner.

5.3. The Promoter reserves the right to verify the eligibility of the winner before awarding any competition reward.

Publicity and Data Protection

6.1. By entering, participants agree that the Promoter may use their name and/or social media handle in announcements related to the competition.

6.2. Any personal data supplied during the competition will be used solely in accordance with the Promoter’s Privacy Policy and UK data protection laws.

Limitation of Liability

7.1. The Promoter accepts no responsibility for any technical issues, incomplete entries, or other malfunctions that may prevent participation.

7.2. To the fullest extent permitted by law, the Promoter shall not be liable for any loss, damage, or injury suffered as a result of participation in the competition.

General

8.1. The Promoter reserves the right to amend, suspend, or cancel the competition if necessary due to unforeseen circumstances beyond its control.

8.2. The Promoter’s decision is final, and no correspondence will be entered into.

8.3. These competition terms are governed by English law, and any disputes will be subject to the jurisdiction of the courts of England and Wales.

By using our website, you confirm that you accept these terms and agree to comply with them.

Please read these terms of use carefully before you start to use our site. These terms of use (together with the documents referred to in it) tell you the terms of use on which you may make use of our website:

www.jasperstastytreats.co.uk

(“our site”).

Use of our site includes accessing, browsing, or placing an order.

If you do not agree to these terms of use, you must not use our site. We recommend that you print a copy of these terms for future reference.

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookie Policy, which sets out information about the cookies on our site.

Our Competition Terms & Conditions, which sets out the additional terms relating to competitions we may run.

If you purchase goods from our site, our Terms of Supply will apply to the sale of such goods.

Information About Us

Our site is operated by Jasper’s Tasty Treats, trading from MK4, Indoor Market, Darlington. We are not VAT registered.

Changes to These Terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.

Changes to Our Site

We may update our site from time to time, and may change the content at any time. However, any content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing Our Site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site and ensuring that all persons who access our site through your internet connection are aware of these terms and comply with them.

As a condition of your use of the site, you agree:

not to use the site for any purpose that is unlawful under applicable law, or prohibited by these terms;

not to defame or disparage anybody in a manner which is obscene, derogatory or offensive; and

to ensure that your use of the site is consistent with all applicable laws and regulations.

Acceptable Usage

You may only use our site in a manner that is lawful and that complies with the provisions of this clause. Specifically:

you must ensure that you comply fully with any and all local, national or international laws and/or regulations;

you must not use our site in any way, or for any purpose, that is unlawful or fraudulent;

you must not knowingly send, upload, or transmit data that contains any form of virus or other malware, or any code designed to adversely affect computer hardware, software, or data; and

you must not use our site in any way intended to harm any person.

You must not submit, communicate, or otherwise do anything that is obscene, deliberately offensive, hateful, inflammatory, promotes violence, promotes or assists unlawful activity, discriminates against or defames any person or group, threatens or harasses another person, is intended to deceive, infringes privacy rights, impersonates any person, infringes intellectual property rights, or breaches any legal duty owed to a third party.

We reserve the right to suspend or terminate your access to our site if you materially breach these terms.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.

You must not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep-link, create derivative works from, transfer, or sell any information or content obtained from the site unless expressly authorised by us.

User Content

User content on our site may include customer reviews and feedback.

You agree that you will be solely responsible for your user content, and you represent and warrant that you have the right to submit it.

When you submit user content you grant us an unconditional, non-exclusive, transferable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your user content for the purposes of operating and promoting our site.

We may reject, reclassify, or remove any user content from our site where, in our sole opinion, it violates these terms, or if we receive a complaint from a third party and determine that content should be removed.

No Reliance on Information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees that the content is accurate, complete or up-to-date.

Limitation of Our Liability

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other business losses.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you, which are set out in our Terms of Supply.

Viruses

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment due to your use of our site or your downloading of any content on it, or on any website linked to it.

You are responsible for configuring your information technology and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other malicious material, or attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

Third Party Links and Resources

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Communications From Us

If we have your contact details (for example, as part of an order), we may from time to time send you communications by email, including important notices and marketing emails. These communications will be sent in accordance with our Privacy Policy.

For questions or complaints about communications from us, please contact us at info@jasperstastytreats.co.uk

Data Protection

Any and all personal information that we may collect will be collected, used and held in accordance with our Privacy Policy.

Applicable Law

These terms of use, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

To contact us, please write to: Jasper’s Tasty Treats, MK4, Indoor Market, Darlington or email info@jasperstastytreats.co.uk

or call 07885 240679.

Thank you for visiting our site.

TERMS OF SUPPLY

These Terms of Supply (“Terms”) should be read in conjunction with our Privacy Policy and Terms of Use. They tell you information about us and the legal terms and conditions on which we sell any of the goods (“Goods”) listed on our website (“our site”) to you.

These Terms will apply to any contract between us for the sale of Goods to you (“Contract”), whether you submit an order via our site. Please read these Terms carefully and make sure that you understand them before ordering any Goods from us. Before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods.

Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1. Information About Us and Contacting Us

1.1. We operate the website www.jasperstastytreats.co.uk

. We are Jasper’s Tasty Treats, trading from MK4, Indoor Market, Darlington. We are not VAT registered.

1.2. Contacting us: to cancel a Contract in accordance with your legal right to do so as set out in clause 5, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at info@jasperstastytreats.co.uk

or contact us by telephone on 07885 240679. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send the email.

1.3. If we have to contact you: if we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us in your order.

1.4. When we refer in these Terms to “in writing”, this will include email.

2. Our Site

2.1. Your use of our site is governed by our Terms of Use (above) and we only use your personal information in accordance with our Privacy Policy.

2.2. Our Goods are made available on our site for purchase by consumers only (a “consumer” being an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession). By submitting an order in accordance with these Terms you warrant and represent that you are a consumer and that you are at least 18 years old.

2.3. The images of the Goods on our site are for illustrative purposes only. Your Goods and any packaging may vary from that shown in images on our site.

3. How the Contract is Formed Between You and Us

3.1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each stage.

3.2. After you place an order, you will receive an email from us acknowledging that we have received your order. This does not mean that your order has been accepted.

3.3. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.

3.4. If we are unable to supply you with any Goods, for example because such Goods are not in stock or no longer available, we will inform you by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

3.5. We make reasonable efforts to ensure that all descriptions and graphical representations of goods correspond to the actual goods. Please note however that images and/or descriptions of packaging are for illustrative purposes only and the actual packaging may vary.

4. Our Right to Vary These Terms

We may amend these Terms from time to time. Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.

Any amendments we make will not affect any order you have already submitted unless we are required to revise these Terms to reflect changes in relevant laws and regulatory requirements.

5. Your Right to Cancel the Contract

5.1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel is available from Citizens Advice or Trading Standards.

5.2. This cancellation right does not apply to Goods that are liable to deteriorate or expire rapidly, or any Goods which become mixed inseparably with other items after delivery.

5.3. Your legal right to cancel starts from the date of the Dispatch Confirmation. Your deadline for cancelling depends on what you have ordered and how it is delivered, as set out below:

(a) If your Contract is for a single item (which is not delivered in instalments), the end date is 14 days after the day on which you receive the Goods.

(b) If your Contract is for multiple items delivered on separate days, the end date is 14 days after the day on which you receive the last of the Goods ordered.

5.4. To cancel a Contract, you just need to let us know that you have decided to cancel using the contact details in clause 1.2.

5.5. If you cancel your Contract we will:

(a) refund the price you paid for the Goods. However, we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods if this has been caused by your handling them in a way which would not be permitted in a shop (such as by opening sealed food containers or packaging). If we refund you before inspection and later discover unacceptable handling, you must pay us an appropriate amount.

(b) refund any delivery costs you have paid for standard delivery. Any amount paid for express or premium delivery (if offered) above standard delivery is non-refundable.

(i) if you have received the Goods: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us; or

(ii) if you have not received the Goods: 14 days after you inform us of your decision to cancel the Contract.

5.6. If you return Goods to us due to a claim that they are faulty or mis-described, we will investigate and, if upheld, refund the price in full together with any applicable delivery charges, and any reasonable costs you incur in returning the item.

5.7. We will make any refund to the original payment method used (card / Apple Pay method linked to the card).

5.8. If Goods have been delivered to you before you decide to cancel your Contract:

(a) you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know you wish to cancel the Contract; and

(b) unless the Goods are faulty or not as described, you will be responsible for the cost of returning the Goods to us.

5.9. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 5.

6. Delivery

6.1. Our Dispatch Confirmation will include an estimated timescale for delivery. We aim to dispatch orders within 1–2 working days, with estimated delivery of 2–5 working days using Royal Mail. Delivery will be within 15 days after the date of the Dispatch Confirmation. Occasionally delivery may be affected by an Event Outside Our Control (see clause 9).

6.2. If no one is available at your address to take delivery, Royal Mail may leave a note or update tracking with instructions for re-delivery or collection. If you have provided relevant contact information, the carrier may send notifications via email or SMS with delivery updates.

6.3. Delivery is completed when the Goods are delivered to the address you gave us. The Goods will be your responsibility from that time. You own the Goods once delivery has been completed and we have received payment in full.

6.4. If we miss the 15-day delivery deadline for any Goods then you may cancel your Order straight away if we have refused to deliver the Goods; or if delivery within the deadline was essential; or if you told us before we accepted your order that delivery within the deadline was essential.

6.5. If you do not wish to cancel straight away, you can give us a new reasonable deadline for delivery, and you can cancel your Order if we do not meet the new deadline.

6.6. If you choose to cancel your Order for late delivery, you can do so for some or all of the Goods, unless splitting them up would significantly reduce their value. If Goods have been delivered to you, you will have to return them to us and we will refund any sums you have paid for the cancelled Goods and their delivery.

7. Price of Goods, Delivery Charges and Payment

7.1. The prices of the Goods will be as quoted on our site at the time you submit your order. We use reasonable efforts to ensure prices are correct.

7.2. Prices may change from time to time, but changes will not affect any order you have already placed for which we have issued a Dispatch Confirmation.

7.3. We are not VAT registered, so VAT is not added to our prices.

7.4. The price of the Goods does not include delivery charges. Delivery charges are shown during checkout before you confirm your order.

7.5. You can pay for Goods using the payment methods available at checkout, including Visa, Mastercard, Amex, and Apple Pay. Payment is taken in advance at the time you submit your order. If we are unable to process or accept your order we will refund any amounts you have paid in advance in full.

8. Our Liability to You

8.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

8.2. We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other business losses.

8.3. Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(d) defective Goods under the Consumer Protection Act 1987.

9. Events Outside Our Control

9.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including (without limitation) strikes, industrial action, civil commotion, riot, terrorist attack, war, fire, explosion, storm, flood, epidemic, or failure of transport networks.

9.2. If an Event Outside Our Control takes place that affects performance:

(a) we will contact you as soon as reasonably possible; and

(b) our obligations will be suspended and the time for performance extended for the duration of the Event Outside Our Control.

9.3. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. If you cancel, we will refund the price you have paid, including any delivery charges.

10. Other Important Terms

10.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will notify you if this happens.

10.2. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

10.3. Each paragraph operates separately. If any court decides that any are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

10.4. If we fail to insist that you perform any obligations under these Terms, or if we do not enforce our rights, that will not mean we have waived our rights.

10.5. These Terms and any dispute or claim arising out of or in connection with them are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings there, and if you are a resident of Scotland you may also bring proceedings in Scotland.

10.6. These Terms of Use and Terms of Supply contain the entire understanding and agreement between you and Jasper’s Tasty Treats and supersede and replace any prior communications not contained herein.

Last Updated

27 February 2026